When it comes to maintaining your campsite so that Camper's can enjoy it season after season, there are a few things to keep in mind. No matter what, Tentrr support is here to help you along the way!
For day to day operations, we rely on the CampKeeper to keep things in ship shape. This includes spot cleanings, when necessary. Did I mention we provide a Tentrr Approved Cleaning Kit?
Occasionally your tent will need to be professionally cleaned - sometimes campers might spill a sticky juice that needs to get wiped up, or a stray spark from the campfire might make its way to the fire resistant canvas and settles into a little burn mark. These issues are easily cured by reaching out to customer support at campkeeper@tentrr.com or calling us at (888) 798-9093 and we'll help you work through them!
With your CampKit, there are some items we'll need your help maintaining and replacing. Our durable goods, made in our 20,000 square foot manufacturing facility in Oneonta, NY, are items stamped with the Tentrr logo and should last you many years of happy campers. Should you have an issue, Tentrr is always here to help find a solution. This includes:
- Safari style canvas tent
- Wood platform
- 2 Adirondack chairs
- Picnic table, benches, and dry camp box
- Camp toilet
- Wood stove
- Side tables
- Bed frame
We also source some of our components from other US companies, these being our non-durable goods. When it comes to these items, we rely on our CampKeepers to help maintain and replace them should overtime normal wear and tear occur. This includes:
- Pop-up tent
- Sun shower
- 5-gallon water container
- Garbage can
- Fire extinguisher
- Loo bags
- Bluestone slab
- Cleaning kit
- Garbage bags
- Air mattress and air pump
- Grill and grill accessories
- Firepit and maintenance
- Overall campsite cleanliness including: critters & pests
In the case of catastrophic events, Tentrr will always take care of necessary replacements of durable items if the resulting damage is beyond repair. Tentrr builds a product that is weather proof and animal resistant! We're here to help when things get messy.
CampKeepers should provide and maintain the following items at their campsites, which should be available to Campers for every reservation:
- One filled water container
- One filled sun shower
- Sufficient garbage can & bags
- Sufficient loo bags
- One pop-up tent
- A manicured fire pit with tongs and a brush
- Fire-safe supplies including a fire extinguisher
Tentrr will provide you with all of these items upon install of your campsite. These items may experience wear and tear over time, and may need to be replaced or replenished! CampKeepers are responsible to handle the replacement of these items by purchasing new ones from Tentrr at a low cost - you can use Tentrr Mercantile, which is currently available to CampKeepers exclusively! Please keep these guidelines in mind and feel free to adjust your nightly rate accordingly.
All elements and components of your Tentrr campsite should be maintained and provided at all times, and if your items need maintenance, be sure to customer support as soon as possible!
The initial set up of your campsite is handled by Tentrr. In all all subsequent seasons, we ask our CampKeeper to complete setup and takedown, and we provide all the support needed in order to do so including an instructional video and necessary tools!
Incident reports and item replacement requests will go through our committee and will be handled accordingly. Please inquire about specific item replacement fees if you do not see them on the Tentrr Mercantile. These take an average of 7-10 business days to complete.
If you have any further questions please feel free to send them our way :)
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