When it comes to maintaining your campsite so that Camper's can enjoy it season after season, there are a few things to keep in mind. No matter what, Tentrr support is here to help you along the way!
In the case of catastrophic events, Tentrr will always take care of necessary replacements. Tentrr builds a product that is weather proof and animal resistant! We're here to help when things get messy.
For day to day operations, we rely on the CampKeeper to keep things in ship shape. This includes spot cleanings, when necessary. Did I mention we provide a Tentrr Approved Cleaning Kit?
Occasionally your tent will need to be professionally cleaned - sometimes campers might spill a sticky juice that needs to get wiped up, or a stray spark from the campfire might make its way to the fire resistant canvas and settles into a little burn mark. These issues are easily cured by filling out an incident report and we'll help find a solution!
CampKeepers should provide and maintain the following items at their campsites, which should be available to Campers for every reservation:
- One filled water container
- One filled sun shower
- Sufficient garbage can & bags
- Sufficient loo bags
- One pop-up tent
- A manicured fire pit with tongs and a brush
- Fire-safe supplies including a fire extinguisher
Tentrr will provide you with all of these items upon install of your campsite. These items may experience wear and tear over time, and may need to be replaced or replenished! CampKeepers should handle the replacement of these items by purchasing new ones from Tentrr at a low cost - you can use Tentrr Mercantile, which is currently available to CampKeepers exclusively! Please keep these guidelines in mind and feel free to adjust your nightly rate accordingly.
All elements and components of your Tentrr campsite should be maintained and provided at all times, and if your items need maintenance, be sure to submit an Incident Report to us as soon as possible!
The initial set up of your campsite is handled by Tentrr. In all all subsequent seasons, we ask our CampKeeper to complete setup and takedown, and we provide all the support needed in order to do so including an instructional video and necessary tools!
If you have any further questions please feel free to send them our way :)