Cancellations & Refunds: A Guide for CampKeepers

For all sites listed on Tentrr's online marketplace, each must comply with Tentrr's overall cancellation policy below.

Tentrr's cancellation policy states that any confirmed booking may be cancelled prior to 72 hours before check-in time (12:00pm on the first day of the booking) without penalty.

If a Camper cancels within 72 hours of a confirmed reservation, the CampKeeper will receive 50% of the original payout and the campsite will immediately become available to other Campers to book on Tentrr.com.

All refunds must follow the above policy and be issued by Tentrr Support! Refunds that deviate from the rules set by the cancellation policy or are issued without Tentrr Support will not be honored. 

Once a booking is approved, CampKeepers are able to cancel at any time prior to 72 hours before camper check-in (12:00pm on the first day of the booking) in the event of unforeseen circumstances. However, last-minute cancellations within the 72 hours prior to camper check-in could result in the need for Tentrr to recoup money from your future bookings (in the event that we need to help campers find alternate accommodations) and could result in poor reviews for your camp. See our Terms page for further details.

If CampKeepers own a signature sight and opted for an Airbnb listing, these reservations can't be cancelled without penalty. If you cancel on an Airbnb customer, you will be charged a penalty fee from your next booking. This is Airbnb's policy.