If an issue occurs at your campsite, such as a damaged item or trash left at your site, we're here to help!
To submit an incident report:
After a Camper's reservation ends, we ask that you let us know about any issues that occurred within 72 hours after checkout, and before the next scheduled reservation! To file a report please fill out this form.
Tentrr will conduct a formal investigation at the end of which a solution will be offered.
CampKeepers should always submit an incident report as soon as possible for:
- Cleaning needed at their site after a reservation
- Missing or stolen items from their campsite
- Damage to your land after a reservation
- Any situations or conditions in which you'd like to partner with Tentrr for resolution
Please note that once we have decided to charge a fee, campers are given 72 hours to respond to the extra charges. Tentrr reserves the right to place a hold on the campers card before charges are placed. If further investigation is needed we may require more than 72 hours to resolve the issue.