Submitting a Maintenance Request

If you're a CampKeeper with a maintenance request, please follow these steps so we can ensure that your request is received and resolved in a timely manner:

1. See if this is an issue that can be resolved quickly with supplies at your disposal! If there is nothing that you can do to remedy the situation; 

2. Reach out to our CampKeeper customer service at campkeeper@tentrr.com or 888-798-9093 to check in and see if there are any useful tips or tricks we have up our sleeves to fix the issue;

3. If we have exhausted all quick fix possibilities, please fill out this form, and a CampKeeper Team Member will contact you within 72 hours to discuss next steps.

Please keep in mind that the maintenance calendar is booked about 3-4 weeks in advance, which is why we will do our best to give you the tools you'd need to solve any problems without the wait time!

We greatly appreciate all the hard work you have put into your campsite, and we thank you for your patience as we work to get your request resolved. :)

*A monthly maintenance check of your site is highly recommended. Follow this form HERE when doing a maintenance check of your campsite.